BPO
Services Association Unlimited (Philippines) Promoting Best Practice and Service Excellence among BPO Providers in the Philippines to establish sustainable and mutually-beneficial Relationships between Overseas Customers and BPO Providers
OUR MISSION To advocate the advancement of the BPO industry To promote Quality of Service among our member-Providers To recognize our Social and Civic responsibility To ensure the success of new BPO business partnerships by helping overseas companies find the right BPO Provider in the Philippines OUR VISION To lead the BPO Industry to its full potential Philippines
AND India? A New Era in BPO? Business Stategists now see the value of having presence in both worlds. BSA/U welcomes cooperation with India-based BPO companies who wish to partner with right-sized Philippine BPO providers to be able to offer its Clients wider range of services that capitalize on strengths of both. Philippines
OR India? "A survey by Kelly Services, Inc. based in Michigan, showed that India is no longer the first choice of U.S. companies looking to set up their offshore backroom operations. The study cited companies eyeing the Philippines as the better site due to quality." "The Philippines probably also has the highest agent productivity in the region. For instance, take the handling of all calls. According to the study, agents in the Philippines handle an average of 98 inbound and 107 outbound calls per day while the numbers for Indian agents are 73 and 78 calls respectively." "India also faces an unfavourable staff turnover of 31 per cent with 67 per cent of the job-switchers moving to other competing call centres. As a result, staff tenure in India is the lowest at just 11 months while it is the highest in South Korea at 24 months followed by 19 in the Philippines." [http://www.kellyservices.co.in] "A recent decision by Tampa-based Sykes Enterprises to relocate a call center from its Bangalore, India facility to other more strategically-aligned offshore facilities in the Asia Pacific region in the Philippines, illustrates some of the challenges associated with offshoring, reports The Motely Fool, following up on a report in the Tampa Tribune. Apparently, some customers were having trouble understanding the accents of the company's Indian staffers when they called for service." [http://www.shrm.org] How does outsourcing impact the economy of the US and the outsource provider? Diana Farrell of McKinsey Global Institute (MGI) calls it a win-win situation. "Offshoring will allow the U.S. to capture economic value through multiple channels: Reduced
costs - Savings from reduced costs means more savings, which can
be passed to consumers or to investors to reinvest. "Of the $1.45 - $1.47 of value MGI estimates is created globally from every dollar spend a domestic company chooses to divert abroad, the U.S. captures $1.12 - $1.14 while the receiving country captures on average 33 cents. In other words, the U.S. captures 78 percent of the total value." [http://www.mckinsey.com] |
FACT #1: EUROPEAN & AMERICAN COMPANIES THAT HAVE ALREADY OUTSOURCED TO THE PHILIPPINES ARE NOW SAVING 40% TO 60%. FACT #2: HIGHER PRODUCTIVITY. LOWER TURNOVER. BETTER SERVICE. THESE ARE THE HALLMARKS OF THE PHILIPPINE BPO PROVIDERS. FACT #3: MANY INDIA BPO PROVIDERS EVEN OUTSOURCE OR HAVE ALREADY SETUP IN THE PHILIPPINES.
Major companies that already operate in the Philippines include AIG, AOL, Barnes & Noble, Chevron, Citigroup, Dell, HP, HSBC, IBM, Intel, JPMorgan Chase, Motorola, Procter & Gamble, Siemens AG and Trend Micro. Roster of outsourcing clients includes NEC Telecom, Caltex and Fujitsu.
Philippine President Gloria Macapagal Arroyo, center, is escorted by Michael Dell, left, Chairman and Founder of Dell Inc, and Michael Garrison, right, Dell Philippines Country Manager, as she tours the facilities of its outsourcing branch Notable BPO vendors include Accenture, Convergys, IBM, and Sykes. There are numerous smaller operations that either support larger vendors during seasonal demands, or directly service Small and Medium overseas companies. Major provider People Support was recently (Aug 2008) acquired by India-based Essar Group and is now known as Aegis People Support. More India-Philippine tie ups exist. While the BPO industry in the Philippines was temporarily disrupted by the turmoil in world financial markets in 2008, it is confidently projecting growth in 2009 by an estimated 160,000 new jobs. This is not driven by simple optimism ... outsourcing enables companies to cut costs and is therefore crucial in every company's strategy to weather the crisis. As CFO or Strategist for your Company, we invite you to continue to consider the strategic importance of outsourcing.
This industry in the Philippines is fueled mostly by customer care, medical transcription, software development, animation, and shared services. Though customer care call centers form the largest part of the BPO boom locally, the Philippines' language proficient information technology, human resource, and finance/accounting professionals are significant contributing factors as well. The proficiency of many Filipinos in English is a major factor in the growth of BPO in the Philippines.
The BPO Services Association Unlimited (BSA/U) was formed in 2006 as a private-sector led organization to aggregate the collective interests of Business Process Outsourcing (BPO) providers. BSA/U members include Call Centers, Contact Centers, Transcription, KPO, DPO, LPO, Application Development and Maintenance, Animation, Graphics and Web, Engineering and CAD service providers throughout the Philippines. BSA/U advances the BPO industry through advocacy, supporting BPO -related Government programs and initiatives, promoting best practice and service excellence among its member-providers and by aiding in the establishment of mutually-beneficial relationships between Overseas Customers and BPO Providers. 2010 BPO Service Excellence Star Awards preparations are now on-going. This is to recognize BPO companies - both veterans and startups alike - who have shown commitment to excellence.
Nominations are now open in all categories. Gold Rated members are automatically included in list of nominees. Bring recognition and prestige to your company! Let us know about your achievements and innovations.
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ANNOUNCEMENTS
With an alarming number of natural disasters attributed to climate change in this past year alone, it only highlights how essential business continuity management is to every business, regardless of size and location. This event has successfully completed. Click here for Press Release. BSA/U is part of the international network of Supporting Organization for the event. Click here for full list Supporting Organizations
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| 2010
BPO Suppliers Directory
Whether you are a supplier/provider of training services, furnitures, stationaries, computers&accessories, or benefit/reward items like travel and tours, spas, or high ticket items like cars, real estate, being in the directory will widen your reach! The printed directory will be distributed to over 300 BPO companies (free to BSA/U members) and made available for sale in bookstore chains. We are undertaking this project in response to suppliers who request access to our members: as it is against BSA/U policy to sell or rent its members database, the BPO Suppliers directory answers the needs of both members and suppliers, while respecting the privacy. Watch this website for more announcements! This is a rare opportunity to reach your target market at less than half the cost of alternatives. As per BSA/U Charter, we do not sell our member database to external parties to prevent unwelcome marketing efforts by unaffiliated Third Parties. Contact us if you wish to advertise on this website as Sponsored Link. Rates start from P 4,000.00/mo.
Safeguard your most valuable asset - your Human Resources! Caritas Health Card Marketing has signed a MOA with BSA/U to provide preferential rates to all BSA/U-affiliated Organizations!
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June 30, 2009: Industry estimates puts the number of people employed by the BPO sector by end of 2008 at 435,000 (vs 372,000 in 2007)- excluding the non-BOI/ non-PEZA entities. The BPO output for 2008 was US$ 6.1B (vs US$ 4.5B in 2007), putting the Philippines as the 3rd largest BPO destination (15%) after India (37%) and Canada (27%). It is expected to hit US$ 7.2B to 7.5B in 2009. Industry is optimistic of 18% growth in headcount 2009. BSA/U supports and advocates the creation of an ICT Department from the existing Commission on Information and Communications Technology (CICT), and Department of Transportation and Communnication to create and advocate an industry-wide roadmap. The BPO Services Association Unlimited (BSA/U) was formed in 2006 by the members of the Outsoucing Association as a private-sector led organization to aggregate the collective interests of Business Process Outsourcing (BPO) providers. BSA/U members include Call Centers, Contact Centers, Transcription, KPO, DPO, LPO, Application Development and Maintenance, Animation, Graphics and Web, Engineering and CAD Services throughout the Philippines, with no restriction on size and form of ownership. Our members vary in size from 10 to 600 to 1,200 to 7,000 staff. The BSA/U just has under 200 members, with streadily growing membership. BSA/U complements efforts of Contact Center Association of the Philippines (CCAP, 2001) and Business Process Association of the Philippines (BPA/P, 2004) that represent the industry in Government policy formulation. We welcome SME-level operations to support the SME Agenda of the Department of Trade and Industry in view of its increasing role. The SME sector is the backbone of the Philippine economy. It comprises about about 99.6% of all registered firms nationwide employs 69.9% of the labor force, and contributes 32% to the economy (DTI). As the number of BPO startups multiply, it has become an urgent matter ensure the continuing level of quality and customer service that has become the hallmark of the Philippine BPO industry. BPO is now a significant component of the Philippine economy with its increasingly contributing to the Gross National Product. IT and IT-enables services and ICT support services is one of the 11 identified as Preferred Activities under the Investments Priorities Plan (Page 24 of IPP 2007). BSA/U is funded by its Members, Partners and Sponsors as well as its revenue generating activities such as Technical Services and Management Consultancy.
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Upcoming Event(s)
Outbound
Campaigns for Appointment Setting / Lead Generation. US-based
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Campaign (Appointment Setting) for a Vacation Plan and/or 
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