The BPO Services Association (BSA) was formed in 2006 as a private-sector led organization to aggregate the collective interests of select Call Centers within the National Capital Region, Philippines. In 2009, as its scope was expanded to cover Business Process Outsourcing (BPO) Providers across the Philippines and welcomed all categories including Call Centers, Contact Centers, Transcription, KPO, DPO, LPO, Application Development and Maintenance, Animation, Graphics and Web, Engineering and CAD, and their smaller groupings, the Organization was renamed BSA/U to recognize the Unification. The ring in our logo represents this unification and the coming together of Customers, Overseas Partners, BPO Providers, and Government who are further linked in multually beneficial relationships fostered by BSA/U.
To advocate the advancement of the BPO Industry
To promote Quality of Service among BPO Providers
To aid new and existing BPO Providers achieve their goals
To ensure the continuing growth of the Industry by aiding overseas Companies in finding the right BPO Provider
To be the primary driver of growth of the BPO Industry towards its full potential
BSA/U is based in the Central Business District of Makati City, Metro Manila where it is co-located with multi-disciplinary companies.
Member Verification/ Authentication
Member Acknowledgement/ Endorsement
Local B2B - Supplier accreditation and endorsements
Overseas B2B - Processing of overseas requirements and identification of potential right-sized BPO Provider
Start Up Consultancy
Review of Existing Operations
Industry Information / Research