Promoting
Best Practice and Service Excellence among BPO Providers in the Philippines
to establish sustainable and mutually-beneficial
Relationships between Overseas Customers and BPO Providers
Updated 12.April.2012
OUR
MISSION
To
advocate the advancement of the BPO industry
To
promote Quality of Service among our member-Providers
To
recognize our Social and Civic responsibility
To
ensure the success of new BPO business partnerships by helping overseas
companies find the right BPO Provider in the Philippines
OUR
VISION
To
lead the BPO Industry to its full potential
Philippines
AND India?
A
New Era in BPO? Business Stategists now see the value of having
presence in both worlds. BSA/U welcomes cooperation with India-based
BPO companies who wish to partner with right-sized Philippine BPO
providers to be able to offer its Clients wider range of services
that capitalize on strengths of both.
Philippines
OR India?
"A
survey by Kelly Services, Inc. based in Michigan, showed that India
is no longer the first choice of U.S. companies looking to set up
their offshore backroom operations. The study cited companies eyeing
the Philippines as the better site due to quality."
"The
Philippines probably also has the highest agent productivity in
the region. For instance, take the handling of all calls. According
to the study, agents in the Philippines handle an average of 98
inbound and 107 outbound calls per day while the numbers for Indian
agents are 73 and 78 calls respectively."
"India also faces an unfavourable staff turnover of 31 per
cent with 67 per cent of the job-switchers moving to other competing
call centres. As a result, staff tenure in India is the lowest at
just 11 months while it is the highest in South Korea at 24 months
followed by 19 in the Philippines."
[http://www.kellyservices.co.in]
"A
recent decision by Tampa-based Sykes Enterprises to relocate a call
center from its Bangalore, India facility to other more strategically-aligned
offshore facilities in the Asia Pacific region in the Philippines,
illustrates some of the challenges associated with offshoring, reports
The Motely Fool, following up on a report in the Tampa Tribune.
Apparently, some customers were having trouble understanding the
accents of the company's Indian staffers when they called for service."
[http://www.shrm.org]
How
does outsourcing impact the economy of the US and the outsource
provider?
Diana
Farrell of McKinsey Global Institute (MGI) calls it a win-win situation.
"Offshoring
will allow the U.S. to capture economic value through multiple channels:
Reduced
costs - Savings from reduced costs means more savings, which can
be passed to consumers or to investors to reinvest.
New revenues - Offshoring creates demand in destination countries
for U.S. products, especially for high tech items.
Repatriated earnings - Several providers serving the U.S. market
are incorporated in America, which means they repatriate their earnings
back into the U.S.
Redeployed labor - U.S. workers who lose their jobs to offshoring
will take up other jobs, which will in turn generate additional
value for the economy. "
"Of
the $1.45 - $1.47 of value MGI estimates is created globally from
every dollar spend a domestic company chooses to divert abroad,
the U.S. captures $1.12 - $1.14 while the receiving country captures
on average 33 cents. In other words, the U.S. captures 78 percent
of the total value."
[http://www.mckinsey.com]
[Paid
Advertisement]
FACT
#1: EUROPEAN, AUSTRALIAN & AMERICAN
COMPANIES THAT HAVE ALREADY OUTSOURCED TO THE PHILIPPINES ARE
NOW SAVING 40% TO 60%.
FACT
#2: PHILIPPINES
PROVIDES A CONDUCIVE ENVIRONMENT FOR THE BPO INDUSTRY WITH ITS
STRONG TELECOM INFRASTRUCTURE, STABLE ENVIRONMENT, ECONOMIC INCENTIVES
AND CAPABLE HUMAN RESOURCES.
FACT
#3: EVEN
INDIA BPO PROVIDERS PARTNER WITH OR DIRECTLY SETUP IN THE PHILIPPINES
TO CAPITALIZE ON HALLMARKS OF THE PHILIPPINE BPO PROFESSIONALS:
HIGHER PRODUCTIVITY, LOWER TURNOVER, BETTER CUSTOMER CARE, AND
NEUTRAL ACCENTS
The
Philippines emerged as the Winner of the 2009 Offshoring Destination
of the Year Award given by the National Outsourcing Association
(UK).
Major
companies that already operate in the Philippines (inhouse Line
of Business) include AIG, AOL, Barnes & Noble, Chevron, Citigroup,
Dell, HP, HSBC, IBM, Intel, JPMorgan Chase, Motorola, Procter
& Gamble, Siemens AG and Trend Micro.
The
Philippine Government has a strong, continuing commitment to support
and sustain the growth of the Business Process Outsourcing industry.
The Administration of President Benigno Simeon Aquino III has
taken concrete steps in advancing all subsectors of this industry.
Lower photos show President Aquino during his visit to Convergys
barely 2 months after his inauguration in 2010. Upper photos show
his predecessor Gloria Arroyo on site tours during her term.
Companies
that outsource to BPO providers include financial giant WaMu Washington
Mutual, Sallie Mae and Expedia (accounts outsourced to Aegis People
Support), Quickbooks developer Intuit (outsourced to Stream, now
in partnership with eTelecare), Transunion, Alltel and MSN-Microsoft
(accounts outsourced to Sykes), Bellsouth and AT&T (accounts
outsourced to Convergys). There are numerous operations that either
support larger vendors during seasonal demands, or directly service
Small and Medium overseas companies. A number of India-Philippine
joint ventures also exist.
The
BPO industry in the Philippines is fueled mostly by customer care,
medical transcription, software development, animation, and shared
services. Though customer care call centers form the largest part
of the BPO boom locally, the Philippines' language proficient
information technology, human resource, and finance/accounting
professionals are significant contributing factors as well. The
proficiency of many Filipinos in English is a major factor in
the growth of BPO in the Philippines.
Click here
to download the Philippine IT and BPO Sector Information
Kit (Document Date Dec 2011).
BOI September 2009 report on the Philippines IT and BPO
Services Sector is archived here.
About
Us
The BPO Services Association Unlimited (BSA/U) was formed in 2006
as a private-sector led organization to aggregate the collective
interests of Business Process Outsourcing (BPO) providers. BSA/U
members include Call Centers, Contact Centers, Transcription,
KPO, DPO, LPO, Application Development and Maintenance, Animation,
Graphics and Web, Engineering and CAD service providers throughout
the Philippines. BSA/U advances the BPO industry through advocacy,
supporting BPO -related Government programs and initiatives, promoting
best practice and service excellence among its member-providers
and by aiding in the establishment of mutually-beneficial relationships
between Overseas Customers and BPO Providers.
Our
members vary in size from 10 to 600 to 1,200 to 7,000 staff. The
BSA/U just has under 200 members, with streadily growing membership.
BSA/U
complements efforts of Contact Center Association of the Philippines
(CCAP, 2001) and Business Process Association of the Philippines
(BPA/P, 2004) that represent the industry in Government policy
formulation.
We
welcome SME-level operations to support the SME Agenda of the
Department of Trade and Industry in view of its increasing role.
The SME sector is the backbone of the Philippine economy. It comprises
about about 99.6% of all registered firms nationwide employs 69.9%
of the labor force, and contributes 32% to the economy (DTI).
As
the number of BPO startups multiply, it has become an urgent matter
ensure the continuing level of quality and customer service that
has become the hallmark of the Philippine BPO industry. BPO is
now a significant component of the Philippine economy with its
increasingly contributing to the Gross National Product. IT and
IT-enables services and ICT support services is one of the 11
identified as Preferred Activities under the Investments Priorities
Plan outlined in Board of Investments.
BSA/U
is funded by its Members, Partners and Sponsors as well as its
revenue generating activities such as Technical Services and Management
Consultancy.
2012
BPO Service Excellence Star Awards preparations are now
on-going. This is to recognize BPO companies - both veterans and
startups alike - who have shown commitment to excellence.
Nominations are now open in all categories. Gold
Rated members are automatically included in list of nominees.
Bring recognition and prestige to your company! Let us know about
your achievements and innovations.
2012/13
BPO Suppliers Directory
[UPDATE:
BSA/U is seeking a Publishing/ Advertising Partner to fully handle
the soliciting and publication of the 2012 Suppliers Directory.
We have taken this decision to enable us to focus on our primary
mandate. If your Company is interested in the project and you
have experience and track record, please contact us]
Are
BPO companies and highly salaried BPO workers part of
the target demographics of your products and services?
BSA/U can put your ad right in their hands!
Whether
you are a supplier/provider of training services, furnitures,
stationaries, computers&accessories, or benefit/reward items
like travel and tours, spas, or high ticket items like cars, real
estate, being in the directory will widen your reach!
The
printed directory will be distributed to over hundreds of local,
multinational and joint-venture BPO companies (including BSA/U
members) and made available for sale in bookstore chains. We are
undertaking this project in response to suppliers who request
access to our members: as it is against BSA/U policy to sell or
rent its members database, the BPO Suppliers directory answers
the needs of both members and suppliers, while respecting the
privacy. Watch this website for more announcements! This is a
rare opportunity to reach your target market at less than half
the cost of alternatives.
Solutions
Providers BSA/U and selected members have worked with the following
Solutions Providers with positive results:
Lowest-cost business-grade VOIP to the US now offered to BSA/U
members at US$ 0.01 (1 US cent) per minute under special agreement
with fully accredited provider has a full Technical Team at
their NOC based in Makati. Contact us to be endorsed. Regular
rate is 1.1 to 1.2 US cents/minute.
As
per BSA/U Charter, we do not sell our member database to
external parties to prevent unwelcome marketing efforts
by unaffiliated Third Parties. Contact
us if you wish to advertise on this website as Sponsored
Link. Rates start from P 4,000.00/mo.
BSA/U
accredits specific pre-qualified providers based on known
performance and agreement to provide preferential treatment
and pricing to all BSA/U members.
We have providers for the following services:
SET UP OF ASTERISK-BASED PABX AND DIALLERS -
At est. P 180,00.00 vs. commercial rate of as high as P
350,000.00
HR/ RECRUITMENT - To
counter the high turnover observed in small/medium Call
Centers, our working committee has resolved to endorse the
outsourcing of the HR and Staffing EVEN BY SMALL/ MEDIUM
Call Centers to enable them to meet all labor laws on benefits
WITHOUT requiring overhead activities to comply with SSS,
Income Taxes, PhilHealth, PAGIBIG. This addresses the basic
concern of staff that has been the primary cause of turnover
and viewing small centers only as a training ground.
In
the News: BSA/U
interview/ commentary on
House Bill filed affecting the BPO industry. Segment aired Feb 16, 2011 on GMA
The
following persons and entities operating in the Philippines
are suspected of fraud or high likelyhood of difficult dealings.
We advise caution in transacting with them and recommend
that you document dealings with them for your reference
should you need to take legal action in the future. These
may be aliases:
"Jeremy Musni" (Case filed at Makati RTC)
"Catherine Musni" (Case filed at Makati RTC)
"Vincent W. Khan"
"Chris Trevor"
"Jorge Ruiz"
"USG Info-systems" (not to be confused with USG
Corp)
"Randy Kanusher Raleigh NC. Internet Co usayellowpagesonline.com"
If you
believe other entities or persons should be added here AND
you have documentary evidence, you may contact fraud_alerts@bsau.org.
Note: BSA/U is not a provider of legal services. However,
we can recommend legal practitioners who can assist you
in pursuing actions wthin the Philippine legal system. If
your problem is still in the "collection stage",
please be advised that payment delays are not considered
fraud. We have an affiliated US-based entity that can aid
in collection effort for US-based accounts
You
may also lodge a complaint with the US-based Better Business
Bureau via the link below:
Call
Center Directory
Call Center Directory is the No. 1 online resource for information
regarding call center industry
SPECIAL
ANNOUNCEMENTS We are encouraging all providers to have contigency
plans for Internet connectivity failure. Members located
in the areas below are entitled to rapid installation of
1Mbps to 10Mbps at BSA/U-negotiated
rates as low as below US$500.00 MSF.
e-mail your requirements to internet@bsau.org .
Seeking a new site for your Philippine operations?
We have select accredited facilities in Makati CBD (Pacific
Star), Ortigas CBD (Orient Square) and starter facilities
in Pasig. Incubation site is also available in Makati (site
is formerly owned by BSA/U but provative August 2011). Incubation
site allows uptake of as low as 3 seats. Contact us for
endrosement.
INDUSTRY
EVENTS
Upcoming BSA/U Supported Event: Manila 01-02 August 2012
As Supporting
Organisation, BSA/U members are entiled to discount Click here for more information.
(Concluded BSA/U Supported Event)
The Global LPO Conference – New York City “The
New Financial and Procedural Paradigm for Lawyers Worldwide”
is a major event with more than 100 international general
counsels, law firm partners and LPO executives from the
United States and over 12 countries expected to attend.
The goal of the two-day New York conference is to continue
to improve joint ideas, techniques and procedures while
fostering and encouraging teamwork among the services providers
and buyers. Discounts to BSA/U Members. More info here.
(Concluded BSA/U Supported Event)
The Global LPO Conference 2011 – Buyers and Vendors
Meet in The UK will address the transformation in the way
in which legal services are increasingly delivered. Nearly
100-150 key executives with extensive interests in the legal
outsourcing industry from across the world are attending
the Global LPO Conference 2011, London. At one end of the
spectrum are the buyers from top law firms/companies in
the UK, Europe, the US, and other countries having off-shoring
requirements. At the other end of the spectrum are the senior
most executives of leading LPOs from countries such as India,
Philippines, South Africa, Israel, Argentina, Northern Ireland,
The Netherlands, Kenya, Mauritius, etc. Click here
to visit the event site. Click here to view the Partners
Information Page.
(Concluded BSA/U Supported Event)
BSA/U is pleased to be a Supporting Organization for the
Frost & Sullivan 5th Annual Customer Contact Asia Pacific
event where industry stakeholders will meet to share &
discuss strategic, tactical and operational issues facing
the Contact Center Industry in Asia Pacific. Based on the
Theme, "Next Generation Customer Contact: Driving Customer
Experience through New Strategies, Technologies & Processes",
the summit will comprise an up-to-date & exciting conference
program (including a choice of concurrent sessions) designed
to cover emerging industry developments as well as showcase
best practices adopted by leading companies.
(Concluded Event)
The International
Contact Center Conference and Expo combines an industry
conference tackling major industry issues and trends, a
training and development program for contact center professionals,
an exhibit of the latest products and solutions, and a job
fair for industry professionals and fresh graduates.·
earn best practices and case studies from around the world
· Listen to insights from call center veterans and
industry experts · Be updated on the latest trends
and issues · Discover the newest contact center technologies
and solutions
(Concluded Event)
The Medical
Transcription Industry Association of the Philippines, will
be holding an event entitled "Healthcare Information
Management Outsourcing Services: Bringing the Philippine
Workforce to the 21st Century" in Makati City on August
10,2010. For information, contact
MTIAPI.
(Concluded
Event)
The Cebu ICT & BPO Conference 2010 aims to gather the
ICT & BPO industry stakeholders in Government, the Academe
and Industry, in order to recognize 2009 achievements and
to provide a venue for building the roadmap that would make
Cebu a major ICT & BPO hub. The Conference will be on
June 22, 2010 and the Exhibition on June 22 to 24, 2010
at the Cebu International Convention Center. For more information,
please visit http://cebuictandbpo.com.
Holding
a BPO event? Let us know! e-mail events@bsau.org
PROSPECTIVE
PROJECTS/ BUSINESS OPPORTUNITIES
Legend:
=
New/Recent Opportunity,
= Opportunity still available, [None]
=Opportunity Closed
Effective
2011, the Secretariat has put new policies in place to
streamline operations. Specialized opportunites are now
emailed directly ONLY to qualifying providers. Opportunities
that do not require BSA/U to submit pre-qualified providers
will still be channelled through general announcements.
Stricter measures are now in place for evaluating Partner
Matches particularly for long-cycle, purely commission
based outbound campaigns.
None
ARCHIVES:
August 1, 2011.
Medical Alert hourly scheme: $8/hour/agent/day
provided the rep will get 7 minimum valid transfers, anything
above or below 7 valid transfers will get paid $7 per
valid transfer NOTE: No calling data/leads will be provided
Diabetes campaign hourly scheme:NDA (National Diabetic
Association) $8/hour/agent provided the rep will get 7
minimum valid transfers, anything above or below 7 valid
transfers will get paid $10 per valid transfer. NOTE:
NO calling data/leads will be provided. Posted leads must
contain the original IP address, time stamp, source URL
and clickable link to the audio recordings for each call
EDU (Educational campaign)$12 per valid transfer.NO calling
data/leads will be provided
May 6, 2010. Timeshare/Travel Club appointment setting
- weekly payout for confirmed appt. Various accounts enable
you to choose time zones/marketing zones. Center to use
own leads. Track record in the Philippines. Representated
in the Philippines by Mr. Forand.
April
20, 2010 Newsflash: Direct feed from a Philippine Government
agency to BSA/U: BEGIN QUOTE Mid-sized (400 employees)
US-based not-for-profit organization, is seeking to outsource
the operations and support of their HRIS environment to
include the following functions:
HRIS Provisioning and Administration
Payroll processing
COBRA administration
FMLA/disability/leave management administration
Worker's Compensation administration
Employment eligibility verification
Background checking including criminal and other references
Compliance reporting and requirements (i.e. EEO/AA, etc.)
Safety administration (including OSHA compliance, ergonomics,
etc.)
Employee recruitment and selection
Exit interviewing
They are currently running Lawson HRIS, but are not wedded
to keeping it. They are interested engaging a vendor that
can provide a turn-key solution that encompasses both
the HRIS environment, as well as a select set of HR business
functions. The
lead executives for this engagement is asking for a short
list of qualified vendors that provide all or most of
these services. They are seeking a single provider solution
with no fewer than 3 client references. If you meet this
criteria, and are interested in learning more about this
opportunity please respond to this email no later than
April 23rd with a 1-2 page summary describing your company
and offerings pertinent to the above END QUOTE
If you are qualified, please send us the information required
by 4:00PM April 22, 2010 to enable us to consolidate.No
further information available. You will be contacted if
you pass the screening. Status: Closed
April
19, 2010. Australia Outbound Account. Call Center to offer
membership for Stock
Market tips, Trading Advice, Financial Education. etc. Customer
pays an upfront fee to become a member and then an ongoing
monthly fee. On the website, the upfront fee is A$699, Call
Center can sell it for any price using voucher system and
earn on markups above cost A$19.
Process: 1.Telemarketing cold call is made and the lead
is asked for their email address, 2. Introduction email
goes out 3.Telesales call is made 1 or 2 days later and
the sales script is gone through. Credit
Card payment can be collected over the phone or done online
by the customer. Weekly
payout. Center responsible for own leads BUT leads for first
2 weeks can be provided so you can assess first. Philippine-based
Trainer available. Localized statistics: Telemarketer can
generate about 6 leads per hour. Conservative conversion
rate 1 in 50 (1 in 25 in Australia, using selling price
of A$500 - Philippine Centers can use A$250 for easier sales).
March
15, 2010. BSA/U launched today its starter facility for
new entrants in the BPO industry. This is intended to incubate
new BPO companies who are at experimental stage, or unable
to put up capital for their own facility or not yet viable
to pay full commercial lease rates for seats. The fully
equipped 10-seat facility is offered at only $100/month
(exclusive of VOIP costs) per seat per shift vs. commercial
rate of $200 to $250 or higher. Site is equipped with HP
machines + LCD + Headsets, multiple-provider Internet connections
(Globe, PLDT and 4G). UPDATE: As of April 12,
shifts 6AM to 1PM, and 3PM to 9PM have been taken. Update:
Taken
March
10, 2010. Philippine office of a major multinational Insurance
Company seeking well-experienced local provider to provide
Consultancy services leading to provision of Customer Service
Center services for customers in the Philippines in an outsource
arrangement. Status: Closed. .
California-based Company specializing in providing outbound
telemarketing solutions to companies in the Tourism, Real
Estate, Finance, Medical and Telecommunications sectors
in the US, Canada and Spainfor 10 years is seeking to farm-out
outbound seats for Medical/Health Survey for power wheel
chair. Medicare-provided prequalified leads to be given
to Call Center. SalesStatistics: est. 6-7 per day @, $18
plus incentives. Live Web-based survey form filling, live
CRM enables tracking. Weekly payout. American Trainer available
in NCR, Philippines. Contract is direct with CA company.
Targetting 300 seats in Philippines. Status: Closed
Jan
27, 2010. US-based Consultancy seeking partner to farmout
SAP work to Philippine-based Company as partner. Company
must be able to deploy experienced SAP professionals to
Singapore for urgent Project Work on various modules. Terms
and conditions to be detailed with shortlisted companies
only. If your company is interested in this opportunity,
please provide profiles of 10 to 20 suitable candidate-staff.
You may choose to obscure/mark the staff name and client
name. Please submit as ZIP or RAR file containing the 10
to 20 resumes plus a cover letter providing an overview
of your company and e-mail to SAPProjects@bsau.org. Status:
Closed.
Jan
27, 2010. US-based Company seeking to acquire exisiting,
profitable Medical Transcription / Medical Billing Company
within NCR with 100 to 200 seats. Must be willing to provide
financial statements following the signing of NDA. Status:
Closed.
Jan
4, 2010. Denmark-based Consultancy for export-oriented small
and medium-sized Danish business firms seeking to outsource
various work processes including market research,order handling,
complaints handling, brochures production etc. Provider
must be a generalist, with experience in full business cycles.
Status: Closed. Recommendations submitted January 9.
Dec
27, 2009. Small Western Australia internet marketing and
web development company seeking
to remarket the services of
generalist BPO Providers for office admin,web marketing,
seo data entry/ data mining, accounting, payroll. 4-7
seats.
Status: Closed. Recommendations
submitted January 9.
Dec
19, 2009. BSA/U office will be closed for the holidays starting
today. We will resume office operations on the first working
day of the new year, January 4, 2010. We wish thank everyone
for the support in the work we do. May 2010 be an even stronger
year for the entire BPO industry!
Dec
14, 2009. Urgent requirement for US company to test pilot
offshore Pharmacist work. Remote Pharmacist to provide education
information and liaise over the phone with medical professionals.
BPO must have experience in Health Care and staff must have
medical background, and willing to undertake single-seat
pilot for 2 months. Recommended 1. Status: Closed.
Dec
3, 2009. Space available in PEZA building Makati @ P350.00/sqm,
dues P 75/sqm. Sizes (sqm): 38, 46, 55, 58, 60, 77, 84,
215, 240, 320, 479, 550. Select units can be combined. Status:
Closed.
Dec
1, 2009. US financial services/401k appointment setting
for 40-minute visit to home or business. $22 per confirmed
appointment. Additional incentives might be given to high
performing centers. Philippine Agent statistics (pilot run):
2 confirmations out of 4 appointments day. US trainer is
now based in the Philippines - no charge for NCR-based Centers.
Leads to be provided. View information kit here.
Status: Closed.
Dec
1, 2009. Korea-based company seeking partner to complement
its current operations in Ortigas doing Online English Teaching.
NCR-based preferred, experience in OET preferred. Center
staff will be trained on methodologies. Selected partners
may also get opportunity to get live-transfer inbound (after
sales, order taking) accounts for Korean companies serving
expat community in Korea, and outbound accounts for Korean
companies calling out to US. Cite relevant experience to
aid us in selection process. Note: Korean language skill
is NOT required. Status: Closed. 3 BPOs recommended,
Dec
1, 2009. US outbound account for localized business listing
offered free for 30 days and $49.95/month, charged to customer
via Credit Card or LEC (Local Exchange Carrier - charge
appears on bill). $75 per sale. Leads to be provided. Note:
this is a brokered account. Contract will be direct with
US company. Center must commit 15-20 Agents. Reference statistics:
average 2 to 3 sales/day for experienced Agents. Status:
Closed.
The
Center of International Trade Expositions and Missions (CITEM),
will hold the 10th e-Services Global Sourcing Conference
and Exhibition on 08-09 February 2010 at the SMX Convention
Center, Mall of Asia Complex. e-Services a platform for
IT-Enabled Services (ITES) players to meet, network, and
build partnerships with investors and organizations contemplating
an outsourcing relationship. The Exhibition showcases the
region’s ITES providers, while the Conference features
industry champions and consultants in the ITES industry
as speakers to share their experiences and expertise.
Nov 25/26, 2009:
BSA/U Supported Event (Concluded)
BPA/P
and BSA/U were the supporting organizations for Frost &
Sullivan's 2-day Customer Contact Philippines 2009 in Manila
(Philippines) November 25-26 at Sofitel. The successful
summit brings together 100 delegates from Philippine-based
companies including ePLDT, Ventus, Sykes, VXi, ACS, Teletech,
Telus, I-Contacts, Sitel, 24/7 Customer Contact, Synnex,
Citibank, AXA Life, Visayas KPO and many more including
IT companies, banks, airlines as well as government (CICT,
NTC). Learn more at http://www.frost-ccph.com
or BSA/U CCPh page here.
We
are awating our copy of the Conference CD at our office
comprising the compilation of the relevant powerpoint slides
& video. You are welcome to preview it or view excerpts
of the event. It is for sale from Frost & Sullivan at
$500.00. We can assist procurement in your behalf.
BSA/U
Local Event
November
20, 2009: Has the growth of your Company been driven only by one or few accounts and are the
skills of your human resources match exactly with those accounts? You may be exposing your Company to higher risks than
you thought. Your sustainability depends on new business development and readiness of your people is the key.
Prepare your Company against the down turn by learning from this latest course offering: "Creating effective Project Teams for New
Business Development".
Nov
16, 2009 FLASH: Client currently in the Philippines
and available for Site Visit and Contract Signing until
November 24, 2009.
US-based BPO Company seeking to farm out outbound sales
campaign to local BPO providers. Product is Search Engine
Optimization subscription services, sold at $199/mo, Revenue
model: one-time + recurring: Center gets $40 and residual
(recurring) income of $10/month for each sale in excess
of 30 per month. So Center revenue grows even if sales are
steady (illustration).
Minimum 5 seats, quota 50 sales per month. Full members
get immediate endorsement. Campaign provider has been authenticated.
Status: Closed
Nov
12, 2009: UK-based company seeking BPO provider to outsource
its outbound lead generation and appointment setting for
its market and business intelligence service to UK technology
companies. Nov 25 Update: Rate is $4 per hour per agent
plus bonus maximum of 3 agents for 3 days
to trial the project. Rampup to 25 in January 2010, Click
here
for more info. Priority to be given to Members who have
undertaken or on-going BSA/U-endorsed outbound campaigns.
Nov 30 update: 4 members endorsed. Status: Closed.
Updated Nov 7, 2009. US outbound B2B (Doctors' Offices).
Appointment setting only(no selling).
.
Offering $5/hour (up to $800/month per Agent) for 2 to 3
appointments set/day. Click here
to download the overview. Full members get immediate
endorsement. Campaign provider has been authenticated. Status:
Closed.
October
15, 2009: US-outbound Vacation Club Appointment setting
(no selling required). US$230 per show. Database/leads provided
by Client. Download
full campaign details (6 .doc files in 1 .rar file).
Client authenticated by BSA/U to have history of complete,
timely payouts. Full members get immediate endorsement.
Status: Closed
October
5, 2009: US-based Company seeking BPO provider for Lead
Generation for Loans and mortgage. Center shall be paid
$5.00 per live lead sent for loan modification (remaining
mortage $100T up) and debt settlement (owes $7T up). Center
will NOT have to close sale and payment is NOT dependent
on closing. Live transfer. Center MUST have recording and
FTP site to upload recordings within 24 hours. 10 seats
minimum. Center gets paid end of following week. Philippine-based
trainer available. Sttaus: Closed
October
5, 2009: Outbound Lead Generation Campaign for television
dish hookup. This is a Brokered Lead. Client will provide
database. For leads to qualify, customers only need to agree
to be called later by consultant to hear about offers. Center
shall be paid $4.00 per e-mailed lead. Client requires 10
seats (potential to grow to 50), 9.5 dialing hours per day,
6 days a week. Calls must be recorded. Leads e-mailed by
Center Monday-Saturday paid by the following Saturday. Status:
Closed.
October
1, 2009: Canada-based (Quebec) Outsourcing Company seeking
BPO provider capable of delivering for inbound, outbound
voice services, non-voice services in BOTH English AND
French. We are in preliminary stage of discussion with Client.
Status: Closed. 0 endorsement.
October
1, 2009: : US-based company seeking Philippine online advertising
specialists to advise on strategy to mount a Google keyword
search campaign. Status: Closed (1 recommendation)
Sept
22, 2009: Hourly-rated Flash Developer (Animator, Programmer),
HTML / CSS / JavaScript Developer, Mobile Developers urgently
required by US client. Status: Closed.
BSA/U
Local Event
August
24, 2009: Cascade training on Business ContinuityPlanning
/ Risk Management.
August
12, 2009. US outbound B2C Telco farmout. Philippine-based
BPO Provider running the campaign since 2007 seeking to
farmout to other local Call Centers to meet scale up request
. Key terms of the offer: local contract (between Main Provider
and Call Center), local statistics (vs. US-based statistics
for new campaigns) based on track record of Philippine agents,
local training for key people of Call Center (Personal expenses
of Call Center staff during training to be covered by Call
Center, or Call Center may opt to shoulder cost to bring
Trainer to their site for on-site training instead). Statistics:
New Agents close 3 sales per shift, Experienced Agents close
5 to 7+ sales per shift. Revenue: $12 to $20 per sale. Proven
campaign. Proven reliable payouts from US. Seeking only
2 to 3 Call Centers. Status: Closed
Organized
by the Asia Business Forum and supported by BSA/U. Registration
is now open! BSA/U members are entitled to 10% off. More
event details here.
August
27, 2009: Australia-based Client seeking provider to handle Level
1 user support, general inbound enquiry support and inbound sales.
Pilot run 1 to 3 seats, to grow to 6 to 10. Timeframe 3 to 4 weeks.
Status: Closed
BPO
Services Association (Philippines) 
Lowest-cost business-grade VOIP to the US now offered to BSA/U
members at US$ 0.01 (1 US cent) per minute under special agreement
with fully accredited provider has a full Technical Team at
their NOC based in Makati. Contact us to be endorsed. Regular
rate is 1.1 to 1.2 US cents/minute.
=
New/Recent Opportunity, 
