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The ring in BSA/U Logo represents the coming together of Customers, Overseas Partners, BPO Providers, and Government linked by a common desire for service excellence. BSA/U, represented by two-way arrow, links entities in two-way relationships.        BPO Services Association Unlimited (Philippines)

Welcome to the "Membership" Page.


Thank you for your interest in joining the BPO Services Association. We accept applications all year round.

All duly registered Enterprises, Partnerships and Corporations engaged in BPO in the Philippines are eligible to apply though we occassionally approve Honorary Memberships to overseas BPO companies.

There is no restriction on Capitalization, Staff Size, Location, or Years in Operation. BSA/U welcomes everyone Entrepreneur-owned 5 to 10-seaters to 300 seat local branches of Overseas-based Contact Centers and 6,000+ strong the likes of ePLDT Ventus.

Membership Fees to BPO Services Association is dependent on capitalization and/or size. and are used by the Organization to fund its activities such as advocacies, site inspections, reporting, administration and events.

Member benefits include Accrediation as a duly authenticated BSA/U Member (and eligibility to be referred to prospective clients), access to industry information from BSA/U surveys, and participation in activities. BSA/U reserves the right to undertake fund raising activities in the furtherance of its causes and to uphold its viability as an organization.

As an initial step towards membership, please provide all requested information below.

Business Name
Physical Address/ Location
Web Site
BPO Category
Contact Person
Contact No.
Please provide a description of your current operations including number of seats, number of staff, type of clients and services
Please state any memberships, accreditations, affiliations and awards/citations if any. Please indicate if you can provide a positive feedback from your clients.
What is the form of ownership?  

To receive accreditation, BSA/U will visit your site and ask for references in order to assess your level of competency in your BPO categories. Are you willing to comply with this requirement?

(Please explain below)
(Please explain below)
Remarks / Comments

The Annual Membership dues are as follows:

MICRO ENTERPRISE - Capitalized Below P 1,000,000 and/OR has below 20 seats PhP 5,000.00 (USD 100.00)
SMALL ENTERPRISE - Capitalized Above P 1,000,000 but below P 3,000,000 and/or has up to 40 seats  PhP 7,500.00 (USD 150.00)
MEDIUM ENTERPRISE - Capitalized Above P 3,000,000 but below P 10,000,000 and/or has up to 100 seats PhP 10,000.00 (USD 200)
FULL ENTERPRISE - Capitalized Over P 10,000,000  and/or has over 100 seats PhP 25,000.00 (USD 500)
Flat Rated. Must comply with authentication requirements in lieu of on-site USD 750.00 Via Paypal Only
Flat Rated. Must comply with accreditation requirements PhP 25,000.00 (USD 500) 

BPO providers are rated by BSA/U based on performance. Gold and Silver Rating is granted to providers that meet the following criteria:
1. A physical operations center with at least two independent, redundant connections
2. A documented, established work methodology that is generally used by existing and new staff alike
3. Has a roadmap for growth in terms of technical, management and financial capabilities
4. Verifiable positive testimonials from at least 95% of its current clients for Gold, 85% to 95% for Silver.

Regular Members strive to reach Silver and Gold Status. Costing models and company size has no direct bearing on how BSA/U rates a BPO company.


© 2011 BPO Services Association Unlimited (BSA/U). We wish to thank the Business Software Developers Alliance with Users - original owner of the domain www.bsau.org - for having transferred this domain to us. Website comments: webmaster@bsau.org. General inquiries: info@bsau.org.